4. Data Processing Terms
Annex 1 to Data Protection Addendum
Data Exporter
Name:
Customer (as defined in the Agreement)
Address:
As set forth in the relevant Order Form.
Contact person’s name, position and contact details:
As set forth in the relevant Order Form.
Activities relevant to the data transferred under these Clauses:
Recipient of the Services provided by Med-X in accordance with the Agreement.
Signature and date:
Signature and date are set out in the Agreement.
Role (controller/processor):
Controller
Data Importer
Name:
Med-X Global Corporation
Address:
691 S Milpitas Blvd, Suite 217, Milpitas, CA 95035 USA
Contact person’s name, position and contact details:
Ashish Agarwal, ashish@med-x.ai
Activities relevant to the data transferred under these Clauses:
Provision of the Services to the Customer in accordance with the Agreement.
Signature and date:
Signature and date are set out in the Agreement
Role (controller/processor):
Processor
Competent Supervisory Authority
Identify the competent supervisory authority/ies in accordance
(e.g. in accordance with Clause 13 SCCs)
As determined by application of Clause 13 of the EU SCCs.
Processing Information
Categories of data subjects whose personal data is transferred
Customer’s authorized users of the Services
Categories of personal data transferred
Processed automatically by the Services:
· Names
· email IDs
Processed where and to the extent provided by Customer or its authorized users in connection with audit services provided by Med-X :
· address
· date of birth
· past employment details
Sensitive personal data transferred
None
Nature of the processing
The nature of the processing is more fully described in the Agreement and accompanying order forms but will include the following basic processing activities: The provision of Services to Customer. In order to provide people data, Med-X receives identifying Customer Personal Data to permit Med-X to query, cleanse, standardize, enrich, (when required) send to additional data to feed providers, and to store the query information.
Purpose of the data transfer and further processing
The purpose of the transfer is to facilitate the performance of the Services more fully described in the Agreement and accompanying order forms.
For processing involving California consumers, please select the Business Purpose(s) for Processing Personal Data
Period for which the personal data will be retained or criteria used to determine that period
The period for which the Customer Personal Data will be retained is more fully described in the Agreement, Addendum, and accompanying order forms.
Subprocessor transfers – subject matter, nature, and duration of processing
The subject matter, nature, and duration of the Processing more fully described in the Agreement, Addendum, and accompanying order forms
Technical and Organizational Security Measures
Description of the technical and organizational security measures implemented by Med-X as the data processor/data importer to ensure an appropriate level of security, taking into account the nature, scope, context, and purpose of the processing, and the risks for the rights and freedoms of natural persons.
Security
Security Management System.
Organization: Med-X designates qualified security personnel whose responsibilities include development, implementation, and ongoing maintenance of the Information Security Program.
Policies: Management reviews and supports all security related policies to ensure the security, availability, integrity and confidentiality of Customer Personal Data. These policies are updated at least once annually.
Assessments: Med-X engages a reputable independent third-party to perform risk assessments of all systems containing Customer Personal Data at least once annually.
Risk Treatment: Med-X maintains a formal and effective risk treatment program that includes penetration testing, vulnerability management and patch management to identify and protect against potential threats to the security, integrity or confidentiality of Customer Personal Data.
Vendor Management: Med-X maintains an effective vendor management program
Incident Management: Med-X reviews security incidents regularly, including effective determination of root cause and corrective action.
Standards. Med-X operates an information security management system that complies with the requirements of ISO/IEC 27001:2013 standard.
Personnel Security.
Med-X personnel are required to conduct themselves in a manner consistent with the company’s guidelines regarding confidentiality, business ethics, appropriate usage, and professional standards. Med-X conducts reasonably appropriate background checks on any employees who will have access to client data under this Agreement, including in relation to employment history and criminal records, to the extent legally permissible and in accordance with applicable local labor law, customary practice and statutory regulations.
Personnel are required to execute a confidentiality agreement in writing at the time of hire and to protect Customer Personal Data at all times. Personnel must acknowledge receipt of, and compliance with, Med-X ’s confidentiality, privacy and security policies. Personnel are provided with privacy and security training on how to implement and comply with the Information Security Program. Personnel handling Customer Personal Data are required to complete additional requirements appropriate to their role (e.g., certifications). Med-X ’s personnel will not process Customer Personal Data without authorization.
Access Controls
Access Management. Med-X maintains a formal access management process for the request, review, approval and provisioning of all personnel with access to Customer Personal Data to limit access to Customer Personal Data and systems storing, accessing or transmitting Customer Personal Data to properly authorized persons having a need for such access. Access reviews are conducted periodically to ensure that only those personnel with access to Customer Personal Data still require it.
Infrastructure Security Personnel. Med-X has, and maintains, a security policy for its personnel, and requires security training as part of the training package for its personnel. Med-X ’s infrastructure security personnel are responsible for the ongoing monitoring of Med-X ’s security infrastructure, the review of the Services, and for responding to security incidents.
Access Control and Privilege Management. Med-X ’s and Customer’s administrators and end users must authenticate themselves via a Multi-Factor authentication system or via a single sign on system in order to use the Services
Internal Data Access Processes and Policies – Access Policy. Med-X ’s internal data access processes and policies are designed to protect against unauthorized access, use, disclosure, alteration or destruction of Customer Personal Data. Med-X designs its systems to only allow authorized persons to access data they are authorized to access based on principles of “least privileged” and “need to know”, and to prevent others who should not have access from obtaining access. Med-X requires the use of unique user IDs, strong passwords, two factor authentication and carefully monitored access lists to minimize the potential for unauthorized account use. The granting or modification of access rights is based on: the authorized personnel’s job responsibilities; job duty requirements necessary to perform authorized tasks; a need to know basis; and must be in accordance with Med-X ’s internal data access policies and training. Approvals are managed by workflow tools that maintain audit records of all changes. Access to systems is logged to create an audit trail for accountability. Where passwords are employed for authentication (e.g., login to workstations), password policies follow industry standard practices. These standards include password complexity, password expiry, password lockout, restrictions on password reuse and re-prompt for password after a period of inactivity
Data Center and Network Security
Data Centers.
Infrastructure. Med-X has AWS as its data center.
Resiliency. Multi Availability Zones are enabled on AWS and Med-X conducts Backup Restoration Testing on regular basis to ensure resiliency.
Server Operating Systems. Med-X ’s servers are customized for the application environment and the servers have been hardened for the security of the Services. Med-X employs a code review process to increase the security of the code used to provide the Services and enhance the security products in production environments.
Disaster Recovery. Med-X replicates data over multiple systems to help to protect against accidental destruction or loss. Med-X has designed and regularly plans and tests its disaster recovery programs.
Security Logs. Med-X ’s systems have logging enabled to their respective system log facility in order to support the security audits, and monitor and detect actual and attempted attacks on, or intrusions into, Med-X ’s systems.
Vulnerability Management. Med-X performs regular vulnerability scans on all infrastructure components of its production and development environment. Vulnerabilities are remediated on a risk basis, with Critical, High and Medium security patches for all components installed as soon as commercially possible.
Networks and Transmission.
Data Transmission. Transmissions on production environment are transmitted via Internet standard protocols.
External Attack Surface. AWS Security Group which is equivalent to virtual firewall is in place for Production environment on AWS.
Incident Response. Med-X maintains incident management policies and procedures, including detailed security incident escalation procedures. Med-X monitors a variety of communication channels for security incidents, and Med-X ’s security personnel will react promptly to suspected or known incidents, mitigate harmful effects of such security incidents, and document such security incidents and their outcomes.
Encryption Technologies. Med-X makes HTTPS encryption (also referred to as SSL or TLS) available for data in transit.
Data Storage, Isolation, Authentication, and Destruction: Med-X stores data in a multi-tenant environment on AWS servers. Data, the Services database and file system architecture are replicated between multiple availability zones on AWS. Med-X logically isolates the data of different customers. A central authentication system is used across all Services to increase uniform security of data. Med-X ensures secure disposal of Client Data through the use of a series of data destruction processes.