5. SMS and Email Communication Policy
1. Consent and Enrollment: By providing your phone number and email address to clinic personnel during your visit or intake process, you expressly consent to receive non-marketing and administrative communications from us. These communications are generated based on the specific preferences you provided directly to Dental office staff.
SMS opt-in data and consent will not be shared with third parties for marketing/promotional purposes.
2. Types of Communications: Based on your opt-in selection, you may receive:
- Appointment reminders and confirmations.
- General clinic updates and office hour changes.
- Post-procedure care instructions.
- Billing or insurance alerts.
3. Instructions to Opt-Out: You can cancel the SMS service at any time. To stop receiving text messages from Med-X Global Corporation (Dental-X AI), simply reply STOP to any mobile message you receive from us. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or contact our support team.
4. Program Description & Use Cases: Med-X Global Corporation (Dental-X AI) operates a mobile messaging program to communicate with registered users, dental practices, and authorized administrative personnel. By opting into our SMS program, you agree to receive transactional and operational messages related to your account, platform alerts, automated revenue cycle updates, billing system notifications, and customer support communications. Messages are sent via automated text messaging systems. Consent to receive text messages is not a condition of purchasing any goods or services.
5. Support Contact Information: If you are experiencing issues with the messaging program or need assistance, you can reply with the keyword HELP for more assistance, or you can get help directly by contacting our support team at support@dental-x.ai or calling our toll-free customer care line at 1 844-466-0707.
6. Message and Data Rates Disclosure: Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your user settings, platform activity, and revenue cycle alerts. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
7. Carrier Liability Disclaimer: Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator. Med-X Global Corporation (Dental-X AI) and all supported mobile carriers (including, but not limited to, T-Mobile, AT&T, and Verizon) are not liable for delayed or undelivered.
8. Age Restriction: By consenting to Med-X Global Corporation (Dental-X AI)’s SMS messaging program, you affirm and warrant that you are at least 18 years of age and possess the legal authority to consent to these SMS terms for yourself or the organization you represent. If you are under the age of 18, you are strictly prohibited from opting into or participating in this program.
9. Link to Privacy Policy: All data collected through our SMS program is governed strictly by our privacy guidelines. We do not sell, rent, or share SMS consent or phone numbers with third parties for marketing purposes. For more details on how we handle and protect your information, please review our full
Privacy Policy.
